Iron Oak Financial Services
Working with TAP on a day-to-day basis is like having a support person in the office who’s not in the office. They respond to emails, they help me with uploading details into the CRM, sending out welcome and anniversary letters to clients, sending through requirements from me to providers, they’re just really there to do the stuff that I can’t do because I’m seeing clients.
My business has improved in the last 12 months because I’ve been able to see more clients by virtue of knowing that my back-office stuff is being taken care of by The Adviser Platform.
Heading into the new regulatory environment, I’m feeling quietly confident that I am well-supported to grow and continue to operate my business without risking my business because of a lack of compliance.
For me, working with TAP on a day-to-day basis is probably the best thing I’ve done for my business. It just makes it really smooth and streamlined, I’m not stuck on administration anymore, I’m not stuck on maintaining a database, sending out renewal letters – I’ve got a team of administrators who help me with that. So day-to-day it allows me to go and see more clients, it’s helped me increase the turnover of my business, and it’s just a whole lot easier.
Looking forward to the new regulatory environment, I’m feeling really confident. Initially when I came on board with The Adviser Platform, I thought it was just going to be a good CRM and an admin team, I didn’t realise one of the bonuses would be that I’d get a compliance expert who’s willing to help me. Trusting in them, listening to them, having them guide me and lead me in what I’m doing.
I knew I wasn’t doing my existing-client admin as completely or consistently as I should. Being a typical 1-man business I had to be honest with myself that some clients were being better service than others. And not necessarily the right ones.
What started as ensuring that tasks are done consistently and reliably for all clients has turned into a surprising amount of time-consuming tasks being taken off me – the hardest part initially was letting go! My systems, processes, client management and outbound email communications are pretty much on auto-pilot, which means I have more time for client meetings, preparing and giving advice – the stuff I should be focusing on.
The Adviser Platform admin processes have delivered the equivalent of more than a part-time PA for a fraction of the cost. It’s not an understatement to say joining was one of the best business decisions I’ve ever made. Now I have the time the capacity, and the confidence for growth and/or an acquisition.
After joining TAP we have been surprised and thrilled with the efficiency we have gained and the level of commitment TAP have shown to our Business. TAP are continually looking at ways they can help us improve the way we do business.
TAP’s incredible support and streamlining of our processes have resulted in not having to replace a key staff member (0.6 FTE). This has been a great little boost to the bottom line.
In fact, we’re close to doubling our throughput for the same period last year and more than doubling for the previous 2 years. I feel very supported by Ryan and the team, I feel extremely comfortable and in control of my business now and couldn’t be happier with my choice to go with TAP